Technical support
Before contacting our Support Desk, please try the following steps of Troubleshooting.
Turn off your VPN if you are experiencing problems with your payment. Or if you are unable to load a video.
Update your web browser. The supported browsers are:
Google Chrome, Firefox, and Safari.Uninstall and reinstall the iPhone App.
Restart your computer or phone. Especially, if you have done any type of update.
For Laruga Yoga Online technical and billing inquiries, please email: larugayoga@streaming-subscription.com
For all other inquiries please email: app@larugayoga.com
Frequently Asked Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I need more help
Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to app@larugayoga.com and one of our team members will be able to assist you further.
Payments & Billing
The digital content available under specific payment plans, including pay per view, subscription,
membership, or rent will change from time to time at the sole discretion of the Company. The Company
makes no guarantee as to the availability of a specific payment plan.
By purchasing a payment plan, you expressly agree that we are authorized to charge your selected
payment plan on the Payment Method you designate. You can change this information at anytime by
logging into your video library and clicking the Dashboard tab under the username.
Receipts are sent once the charge is successful to the registered email account. Your subscription will
continue in effect unless and until you cancel your subscription or we terminate it. You must cancel your
payment plan according to the terms of that specific plan prior to the next charge in order to avoid billing.
All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree
that you shall not be entitled to a refund for any purchase under any circumstances.